The emergence of mobile phones and wireless technology has radically changed how we interact we each other and indeed the world. Mobile phones quickly developed from machines for sending and receiving calls and texts to machines capable of recording and downloading photos, videos and music, Internet access and transmitting payments.
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The world of business has also been dramatically changed and must constantly evolve in order to respond and remain competitive to these technological developments.If used correctly wireless technology can help businesses cut costs, increases flexibility and create new products and services e.g. Starbucks "hotspots". It has become a necessity expected within the hotel industry particularly for corporate clients. It can also increase employee productivity as it takes less time to establish relationship with customers and to access information. It has many benefits for consumers such as informational, to search for a restaurant, transaction based services such as purchasing tickets and personalised services which anticipates what a customer wants based on their location. It is therefore inevitable that Mobile Commerce and Wireless Technology is the way of the future.
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